Case intake
Confirm place of death, current facility, nationality, destination and requesting party.

Requirements vary by destination, consular authority, carrier and case circumstances. We structure those variables into a clear sequence of checks and handovers.
Requirements vary by destination, consular authority, carrier and case circumstances. We structure those variables into a clear sequence of checks and handovers.
Confirm place of death, current facility, nationality, destination and requesting party.
Review death documentation, identity materials and destination or local requirements.
Explain available options and clarify whether body repatriation, cremation or another pathway is requested.
Coordinate required death, identity, consular and funeral documents.
Complete the hygienic care, embalming, restoration, casket or packaging required for the case.
Prepare handover with consular, air-cargo and other relevant parties according to the destination and transport conditions.
Transfer the deceased and required records to the airport or transport provider with dignity.
Coordinate arrival information with the receiving funeral home or designated party.
The exact sequence and required documents vary by destination, consular authority, carrier and case circumstances.
Destination-country, consular, airline and transport requirements differ, so every case begins with a practical checklist.
Actual documentation and preparation requirements must be reconfirmed for every case with the relevant authorities and carrier.
You do not need every document or decision before contacting us. Share the current situation and we will identify the next checks.